Troubleshooting

A dashboard action is missing

• Submit Availability / My Tip Level: confirm the account has SERVER, HOST, KITCHEN, or DISHWASHER.
• Management: confirm the account has MANAGER or SUPERVISOR.
• Tier, Level, or Manager Schedule tools: confirm that the separate designated permission has been assigned.

Availability cannot be changed

Check the cycle status and deadline shown by the application. A Staff member cannot update a closed target cycle. A Manager or Supervisor can make a management correction and the change will be audited.

A schedule assignment cannot be saved

Check for:

• A date outside the selected Monday–Sunday week.
• A role the Staff member does not hold.
• Overlapping shifts.
• An invalid service start time.
• Both an end time and an end task, or neither.
• PREP assigned to a non-BOH role.
• A warning that still requires explicit confirmation.

Structural errors and overlaps cannot be overridden.

Automatic generation reports a shortage

Review availability, vacations, roles, required staffing, start times, weekly limits, and Training selections. A shortage can be a valid result when no eligible combination can meet the requested target.

Manager Schedule preview fails

Confirm the workbook is .xlsx, Staff IDs are exact, the selected sheet contains a continuous 28-day period, all required Managers/Supervisors are present, and every non-blank code is supported. Blank cells are allowed and become UNASSIGNED.

The import became stale

Roster, vacation, workbook, or current-state data changed after preview. Run preview again and review the new result before confirming.

The manual keeps asking for a password

This manual stores access only for the current browser session. Enter the manual password again after closing the browser, opening a private window, or clearing site storage.

A notification is missing or looks out of date

The unread dot refreshes about once a minute while the application is open. Close and reopen the notification panel to reload the list, and use Load more for older messages. Phone push alerts are not supported. Deleted notices are removed from your inbox; open the schedule, availability page, or Tip Level directly to check the current information.

An automatic availability reminder can reach staff who already submitted. Check the dates and saved entries. If the reminder and submission page show different deadlines, follow the earlier displayed date and contact management if needed.